£25-28k depending on experience plus benefits inc hybrid working
Our client, Thought Leaders 4,is a full-service legal events and content provider, established in 2019 by three passionate and experienced founders who identified a need for a genuine community-based approach. It offers a fast paced and dynamic working environment with a hybrid working model. The role will report to Head of Operations, as well as working closely with the wider Thought Leaders 4 teams.
Due to impressive company growth, Thought Leaders 4 is seeking a dedicated and highly organised Customer Services and Office Support Executive. You will play a critical role in the development of this new position, offering an exciting opportunity to be a part of shaping the Customer Services experience.
Responsibilities
Customer Services
- Build client relationships by providing exceptional customer service.
- Respond to event and community queries via email and phone in a timely manner and communicating across TL4 teams when necessary.
- Managing registration amendments efficiently and consistently.
- Working closely with Finance to accurately manage invoicing queries and updates.
- Work with Head of Operations and Project Director to assist in the development of efficient processes to enhance customer experience and streamline internal protocols.
Office Support
- Oversee office management duties including, facilities, supplies, and supplier relationships.
- Managing new starter onboarding and ensuring smooth IT set up.
- Booking staff travel and accommodation requirements.
- Assist with the coordination of internal training and team building activities.
- Ad hoc support to 3 company founders.
Experience
Required
- Strong organisation skills. Must be able to manage a high volume of client communications simultaneously.
- Excellent written and verbal communication.
- Strong IT skills including proficiency in Microsoft Office.
- Ability to adapt and develop with an evolving company.
Desired
- Experience in customer service or a related role.
To apply, please forward your CV, which will clearly set out your suitability and relevant experience to exclusively retained consultants GRL Legal.
Equality and Diversity:
We encourage applications from candidates from all backgrounds regardless of age, gender, race, sexual orientation, marital status, religion or belief, or disability.
The deadline for applications is Tuesday 21 November 2023, although early applications are encouraged, with initial interviews for suitable candidates taking place immediately
